Shipping & RETURN

SHIPPING & RETURN

Your satisfaction is our top priority! If you do not absolutely love your new purchase, you may return the item(s) for a full refund of the purchased price.

What can I return or exchange?

We’re sorry things didn’t work out! We will gladly refund or exchange all unused and/or defective merchandise in its original condition within 14 days of your order date when accompanied by the original eReceipt listing the price paid.

Please note: Opened goods without original packing and used products cannot be returned or exchanged unless the merchandise was found to be manufacturer’s defect.

How do I return my items?

EASY WAY TO RETURN YOUR PURCHASES

ONLINE
THE ADVANTAGES:

– Easy, convenient, & hassle-free.
– We can credit your original method of payment

Please note:

Buyer will pay for return Shipping & handling charges.
Exchanges cannot be made.

Returning by mail:

1. Package the unused, unassembled items securely in the original product packaging.
2. Ship the goods back to the following address by a national safe courier along with Copy of invoice:
Returns: Rajesh Enterprises
geekay Velocity Private Limited, Hadbast No. 225, Near Chandigarh Road, Paharuval Jandiali Road, Ludhiana, Punjab – 141112. Once we have verified the goods to be in resealable condition, we will credit the amount back to the buyer.

How will I be refunded?

Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e-gift cards, in which case you will be refunded a credit onto a new gift card).

Shipping charges and sales tax on shipping are not refundable.

CASH ON DELIVERY (COD) POLICY

  • For COD orders, a non-refundable advance payment of ₹2,000 is required at the time of placing the order.
    (This includes ₹1,000 shipping charges and ₹1,000 advance payment.)
  • The remaining balance will be collected at the time of delivery.
  • The ₹2,000 advance is non-refundable, even in case of order cancellation, refusal at delivery, or returns.
  • In case of approved product returns (unused & as per return policy), only the remaining balance paid at delivery (excluding the non-refundable advance) will be refunded.
  • COD service is available only for select pin codes and eligible products.

If you have any questions, please don’t hesitate to contact our Customer Experience Department by email at care@geekaybikes.com